1. Who can submit a request?
A registered workspace user may request deletion of their own account information. A business account owner or an authorised workspace administrator may request deletion of workspace data, including contact, conversation, message and campaign records, subject to verification and applicable legal requirements. An individual whose information was uploaded by a business customer should normally contact that business first, because that business determines the purposes for which it uploaded and uses the information.
2. How to submit a deletion request
- Send an email from the address associated with your SETUKRIT SANDESH account, where possible.
- State whether the request concerns an individual user account or an entire business workspace.
- Provide the workspace or business name, registered email address and account username, if known. Do not include passwords, access tokens, OTPs or secret keys.
- Describe the data or account you want deleted. If the request concerns a specific contact record, provide enough non-sensitive information for us to locate it.
- We may ask for reasonable additional information to verify your identity and authority before acting.
3. What information may be deleted?
Depending on the scope of the verified request and the applicable law, deletion may cover account profile information, workspace user records, uploaded contact details, contact categories and consent records, conversation and message history stored by the Service, campaign and recipient records, automation configuration associated with the account, and related application records that are no longer required.
4. What may be retained or excluded?
We may retain limited information where necessary or legally permitted for tax, accounting or other statutory obligations, security and fraud prevention, audit trails, dispute resolution, enforcement of agreements, or the establishment, exercise or defence of legal claims. Information may also remain temporarily in protected backups until those backups are rotated or overwritten in the ordinary course. Where appropriate, retained information will be restricted from routine use.
5. WhatsApp, Meta and third-party data
Deleting information from SETUKRIT SANDESH does not automatically delete copies held independently by Meta, WhatsApp, message recipients, mobile devices, business customers, payment providers or other connected services. For data held by Meta or WhatsApp, you may need to use the relevant Meta or WhatsApp privacy and account controls. If a business customer connected its WhatsApp account to our platform, that business may also hold its own copies of customer or conversation information and should be contacted directly.
6. Processing and confirmation
We will acknowledge a request and review it after receiving sufficient information to verify the requester and the scope of the request. We aim to complete eligible requests within a reasonable period and within any timeline required by applicable law. If we cannot complete all or part of a request, we will explain the reason where legally permitted. We may contact you for clarification before proceeding.
7. Effect of account deletion
Deleting a user account may remove that user's access to the workspace. Deleting an entire workspace may make its records and configured services unavailable and may not be reversible. The workspace owner should export or preserve any business records they are legally required to retain before requesting full workspace deletion. We may require confirmation from an authorised owner before deleting a workspace.
8. Contact details
Submit deletion requests or privacy questions to either email address below. Include “User Data Deletion Request” in the subject line.